Frequently Asked Questions (FAQ)
Welcome to Ali Baksh Perfumes! Below you’ll find answers to the most common questions from our valued customers. If you still need help, feel free to reach out — we’re happy to assist.
🛒 Ordering & Payment
Q: Is ordering on your website secure?
A: Yes, 100%. Our website uses SSL encryption and industry-standard security protocols to protect your personal and payment information. Your privacy and safety are our top priorities.
📧 Need help? Contact us at Admin@alibaksh.com
Q: How do I place an order?
A: It’s simple! Just follow these steps:
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Browse our perfume collection
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Click “Add to Cart” on your favorite items
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Go to your Cart and click “Checkout”
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Enter your shipping and contact details
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Choose your payment method (including Cash on Delivery within Bahrain)
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Click “Place Order” — you’ll receive confirmation via WhatsApp or email
Q: Can I cancel my order?
A: Yes, you may cancel:
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Within 1 hour of placing the order
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By replying to the order confirmation call or WhatsApp
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Before the order is shipped
📞 Contact us at +973 3511 8653
📧 Or email us at Admin@alibaksh.com
🚚 Shipping & Delivery
Q: What are the shipping charges?
A:
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Bahrain: Free shipping on all local orders
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GCC countries (KSA, UAE, Kuwait, Oman, Qatar): Shipping fees are calculated at checkout based on destination and weight
Q: What is the delivery time?
A:
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Bahrain: 1–2 working days
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GCC Countries: 3–7 working days
⏳ Note: Delivery may vary based on customs, courier schedules, or local holidays.
Q: Which courier services do you use?
A: We work with reliable logistics partners such as Aramex, DHL, and other trusted couriers to ensure your order arrives safely and on time.
Q: How do I order an out-of-stock product?
A: Simply contact us! We’ll let you know when it’s restocked or help you place a pre-order if available.
📞 WhatsApp: +973 3511 8653
📧 Email: Admin@alibaksh.com
🔁 Returns & Refunds
Q: What is your return policy?
A: Returns are accepted only in the case of damaged, defective, or incorrect items — and must be reported within 24 hours of delivery.
🔗 See our full Return Policy for details.
Q: What is your refund policy?
A: Approved refunds are processed within 5–10 business days via:
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The original payment method, or
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Store credit (for Cash on Delivery orders)
🔗 Visit our Refund Policy for more information.
Still have questions?
📞 +973 3511 8653
📧 Admin@alibaksh.com